Process management in the canton of Graubünden
Common standards and structures thanks to the ProM workshop
The canton of Graubünden is the largest canton in Switzerland in terms of area and also the only trilingual canton, with German, Romansh, and Italian as official languages. It is known for its cultural and economic diversity as well as its scenic beauty and tourist attractions.
The cantonal administration, with its numerous offices and departments, jointly provides a wide range of public services in the areas of education, security, health, and infrastructure.
The linguistic, cultural, and organizational diversity also shapes the administrative structures – and makes the coordination and standardization of processes a challenging task.
Chur – the oldest city in Switzerland
View over the Grisons mountains and the mountain village of Brigels
Solution
brix took on the conception, preparation, and moderation of the starter workshop, which officially launched the ProM workshop. The aim was to give participants a common understanding of process management and to create a framework for future collaboration.
In the run-up to the workshop, brix surveyed the needs, experiences, and expectations of the participants to tailor the workshop to their practical needs. On this basis, a methodologically sound program was presented that outlined the development of a canton-wide process management system.
The workshop covered key topics in process management: in the interactive part, participants identified common challenges, prioritized seven focus topics, and defined tasks and presentation formats for further team meetings. This resulted in a clear and actionable roadmap for the next steps.
- Establishing optimal process management for a cantonal administration
- Defining goals, roles, and structures
- Introduction to a 10-step model – from process identification to ongoing maintenance
- Discussion on quality assurance between semantics and syntax
Workshop method
Thank you very much for the workshop! I found it very interesting and it gave our project exactly the momentum we were hoping for. The exchange was valuable, practical, and motivating—a successful start for the next steps.
Result
The workshop brought momentum and orientation to cantonal process management. Participants received practical ideas for structuring their own process work and benefited from the interdisciplinary exchange.
The ProM workshop laid the foundation for canton-wide cooperation, a common understanding, and, in the long term, a uniform process management culture.
