Process digitization

Process digitalization in the corporate context refers to the use of digital technologies, tools and platforms to digitally capture existing manual or analogue processes in order to subsequently optimize and automate them. This means that physical documents, manual workflows and human interactions are replaced or supplemented by digital solutions with the aim of increasing operational efficiency, reducing costs and improving the quality of customer service, products and other services.

Process digitization is used in various areas of the company, from administration, production and logistics to customer service and marketing. The main aim is to improve a company's performance by replacing manual processes with digital solutions and optimizing them wherever possible.