Service & Support

How You Benefit

Most manufacturers include support in their offerings. So why bring in an additional implementation partner for support?

As an experienced implementation partner, we don’t just focus on a single tool – we bring a comprehensive, holistic perspective to the table: the people involved and their roles, the entire system landscape, and complex processes from A to Z. We’re also familiar with a wide range of customer situations and challenges, have a strong and extensive partner network, and fully understand the challenges of integrations, migrations, onboarding, and solution development.

With us, you get full-service support – combining business and technical expertise – so you’re back up and running quickly and don’t have to lose any sleep.

What You Can Expect

Take our word for it: “We’ll help you quickly, easily, and effectively.”

Our support services include:

• Adjustments to configurations or permissions
• Support for questions of all kinds
• Consulting for advanced features

Our service and support subscriptions, which include an annual hour allowance, have proven their worth time and again in practice. This means you can access service and support at any time during the subscription period. Reporting is detailed and accurate down to the minute. Our customers can view it online at any time via the customer portal. These subscriptions are available in various sizes and can be upgraded at any time if needed – for example, if the allotted hours are used up sooner than planned. This provides the customer with an additional benefit: they can use the hours already purchased at the lower hourly rate of the next-largest package.

In addition, exceeding the agreed-upon service and support subscription by up to 15% is included.

We handle support through our ticket system support.brix.ch. This ensures that the agreed-upon SLAs are met and that the ticket is processed. As a customer, you can thus keep track of open and resolved tickets at any time – even across your entire company.

Shorter response times or extended support hours are also available for an additional fee – tailored to your needs.

Our services are monitored around the clock. In the event of an outage, we respond even outside of business hours.

Do you need support?

Send your support request via email to “support [at] brix.ch”. You’ll immediately receive an automatic ticket confirmation.

For convenient online access to the ticket system, log in at support.brix.ch (one-time registration required). This allows you to keep track of tickets and their status within your company at all times. Or simply fill out the form below: