How process management improves service quality in companies

by Veronika Altenbach

18. March 2024 7 minutes
Wie Prozessmanagement die Servicequalitat in Unternehmen verbessert

In today's business world, where competition is fierce, and customer expectations are high, it's important to provide excellent service quality. Otherwise, you risk being outperformed by the competition. Customers demand not only high-quality products, but also a service that is both efficient and smooth. Efficiency, effectiveness, and productivity are key factors in a company's success. To achieve improvements in these areas, companies should critically examine their processes and optimize their process management accordingly.

Find out how structured process management can help to increase your service quality and improve customer satisfaction.

Process management: what does the term mean?

Process management – also known as business process management (BPM) – involves the systematic identification, planning, documentation, implementation, control and improvement of processes in an organization with the aim of maximizing the performance and efficiency of operational processes. Today, well-coordinated, precisely documented and ideally automated processes play a key role in a company's competitiveness and the achievement of its goals.

Process management: the key to first-class service and superior efficiency

These business cases illustrate how effective process management can be as a tool for increasing service quality in companies. Process management can increase efficiency and consistency and reduce error rates. This not only leads to greater satisfaction among employees, but also guarantees customers first-class service.

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